Client: Matrix
Matrix is a brand delivery agency trusted by some of the world’s biggest names. From websites and image libraries to digital resource hubs, their platforms must be fast, secure, and always available. For both Matrix and their enterprise clients, downtime isn’t an inconvenience — it’s unacceptable.
When the team reviewed their hosting setup in 2012, Director Simon Sharman made a clear decision: it was time to bring in specialist Linux support that could deliver not just performance, but peace of mind.
“We, and our clients, needed someone who was [living and breathing Linux every day]… We didn’t want one of the large ISPs where we’d need to make a dozen calls to get an issue escalated… We wanted a team who were absolutely at the top of their game.”
The Solution: Specialist Linux Support with a Personal Touch
Tiger Computing designed and implemented a bespoke Linux environment tailored to Matrix’s operational needs. Key features included:
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High Availability (HA) clusters for automatic failover
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Custom server builds hosted and supported by Tiger
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Proactive monitoring, secure backups, and full system management
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Centralised access management for Matrix’s in-house and freelance teams
This setup ensured that Matrix’s digital platforms remained available, secure, and stable — even in the face of hardware failure.
“When you’re outsourcing business critical services, you need the right fit, and for us the Tiger team is just that.”
Why It Works: Shared Language, Shared Standards
With deep knowledge of the CMS platforms Matrix relies on (especially WordPress), Tiger offers both technical alignment and day-to-day practicality — delivering enterprise-grade Linux support without the red tape of a large provider.
“They provide a granular level of service and are a true virtual digital team member.”
Tiger combines the reliability and capacity of a big player with the personal, responsive service of a dedicated partner — a rare and valuable blend for an agency where trust and speed matter.
